The trick I’ve learned is: numbered or lettered lists of things that require action or replies. Everything else is context. The list helps focus their attention.
Eg:
Blah blah blah blah
To put a contract in place, we will need the following information from you:
(1) System configuration,
(2) Start and end date
(3) Contact info for person receiving the shipment, including phone and email
(4) Contact info for the person being invoiced, plus any notes you require on the invoice.
The trick I’ve learned is: numbered or lettered lists of things that require action or replies. Everything else is context. The list helps focus their attention.
Eg:
Blah blah blah blah
To put a contract in place, we will need the following information from you:
(1) System configuration,
(2) Start and end date
(3) Contact info for person receiving the shipment, including phone and email
(4) Contact info for the person being invoiced, plus any notes you require on the invoice.
(5) …
Huh. That’s a good idea and I do that sometimes, I’m now realizing.