• RooPappy@kbin.social
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    1 year ago

    My wife bought a new Pixel 8 recently from Google Fi. They sent a Pixel 6a for some reason. She attempted to work with their incompetent, powerless, disconnected and foreign support for a week to get something to happen, desperately reaching out every day for someone to just tell her what was happening. Then, she just purchased a new one because you can’t go longer than that without a phone.

    Then it was 2 more weeks of them failing to issue a refund for the original wrong phone, trying to ship another phone that she no longer needed, and simultaneously trying to bill her a penalty for not yet activating the phone that was originally shipped.

    All it would take is one person who had information, authority, and a modicum of understanding. Nope. That is not a thing that can be achieved through any level of escalation at Google anymore.

    Nokia had the same problem recently during a recent issue. They have intentionally made it impossible to solve issues. This is what some companies want. Don’t buy from them.

      • TheFeatureCreature@lemmy.world
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        1 year ago

        You’re not wrong, but doing a chargeback is a good way to get yourself yeeted off a service. I would not be surprised at all if Google suspends your account permanently if you chargeback, which is a huge issue if you rely on any of their services.

        Update: yup, did some quick searching and found anecdotal reports of account suspension or deletion following a chargeback.