I remember a news segment where monozygotic (identical) twins had different results for their genealogy. Their efficacy and reproducibility should definitely be questioned.

Not to mention the problem of your DNA info being sold and used for nefarious purposes. Not just by hackers, but if the company is bought out by a different organization, they don’t have to honor the terms of 23andMe or Ancestory.com regarding not selling you data.

Edit: Here’s the story.

Their comment wasn’t out of touch, but your faith in the mainstream DNA testing market certainly is.