Bot: Hi, I’m Cricut Chatbot. 👋 How can I help you?

Bot: Please select a topic, or feel free to ask me a question

Me: Hi hello, I just tried to load a project and my Cricut software showed a message “Project Open Unsuccessful: TypeError: Cannot read properties of undefined (reading ‘layerData’)”. Can you help?

Bot: Please clarify, here’s what I found 👇

(Two options, I select “Javascript error messages”)

Bot: Are you talking to me on the same device you wish to troubleshoot with?

Me: Yes

Bot: Which Cricut machine are you using?

Me: (I select “Cricut Maker”)

Bot: JavaScript error messages are very diverse, but they are often fixed the same way. 🙂

Bot: Installing Design Space over your current version is the most normal fix.

Bot: (Link: Download Design Space)

Bot: Replace the existing file rather than making a copy of Design Space. 🗃

Me: (Selects “It works!” from the did-it-work options)

Bot: Great — happy to help!

Absolutely amazing.