Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

  • QuarterSwede@lemmy.world
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    Funnily enough, when ratings were 1-10 people more accurately gave their feelings about an experience. 1-5 started being used to simplify reviews but it really didn’t. It just made them all useless.

        • Moobythegoldensock@lemm.ee
          link
          fedilink
          English
          arrow-up
          3
          ·
          1 year ago

          Nah, most businesses are using the top box score. 9-10 gets 1 point, any other score gets 0 points. Then they add up all the 1s and take it as a percentage of the total. If your percentage isn’t high enough, you get your pay deducted or fired.

          8 and 1 count exactly the same: 0 points.