Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

  • NaN@lemmy.world
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    1 year ago

    The implication of “leave a review!” is they want info on quality to improve service; the twist is they don’t care about that, just getting information about you for ad targeting.

    • grabyourmotherskeys@lemmy.world
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      1 year ago

      Reviews are good for convincing other customers that you are a real site and the product is what it says it is.

      An ethical company leaves up critical reviews and tries to address the issues their customer faced.

      The opposite is a company that only allows good reviews to be published or outright fakes them.

      I have worked for both kinds of businesses and I can assure you the ethical businesses care very much about bad customer experiences and use the feedback to improve.