The way I see it, things have been filtered down to a design concept of “simplify until a toddler can figure it out” and that’s been followed by so many designs that everyone has overlooked all the drawbacks of designing in that fashion. People have become wildly content with simple apps that lack personal configuration or extended functionality because users now lack so much basic knowledge or expect crazy things to the point that if they come across any small issue they will call technical support, leave a crazed email, or complain loudly on social media long before they every actually considered solving the issue themselves or even checking online to see how others arrived at the issue. I kinda feel like I’m just rambling right now but for a long time society, at least here in the US, normalized and and removed negative connotations from the term “computer illiterate” to the point that it’s become not only the norm but the design goal.