Signed up to email list despite clicking you didnt want to receive promotional emails

1. Unsubscribe from this email list
2. Need to fill out questionnaire as to why you want to unsubscribe from email list that you never asked to be subscribed to
3. dont select an option and just press next
4. Error: you must select a reason for unsubscribing
5. Click random option and press next
6. Are you sure you want to unsubscribe?
7. Click “yes”
8. Website lags, “error, we are unable to unsubscribe you at this time. Please try again later”