The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • JJROKCZ@lemmy.worldEnglish
    4·
    5 months ago

    Especially with vehicle and background noise like assholes blaring music while they’re second in line and maybe turning it down while ordering, or douchebags with loud trucks rolling coal in line