• 13 Posts
  • 220 Comments
Joined 1 year ago
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Cake day: July 4th, 2023

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  • The biggest problem I see with this is the scenario where calls are recorded. They’re recorded in case we hit a “he said, she said” scenario. If some issue were to be escalated as far as a courtroom, the value of the recording to the business is greatly diminished.

    Even if the words the call agent gets are 100% verbatim, a lawyer can easily argue that a significant percentage of the message is in tone of voice. If that’s lost and the agent misses a nuance of the customer’s intent, they’ll have a solid case against the business.


  • I did phones in a different century, so I don’t know whether this would fly today. But, my go-to for someone like this was “ok, I think I see the problem here. Shall we go ahead and fix it or do you need to do more yelling first?

    I can’t remember that line ever not shutting them down instantly. I never took it personally, whatever they had going on they were never angry at me personally.

    Then again, I do remember firing a couple of customers (“we don’t want your business any more etc”) after I later became a manager and people were abusive to staff. So you could be right, also.


  • Surely opinions on this are going to vary wildly? Lemmy is full of people installing graphene and de-googling, while I’m happy with stock Android on Pixels with a custom launcher. Samsung, Sony and Asus all have serious devotees as well.

    There’s also different responses depending on what you want in a phone. Some people want smaller than 6", others must have a 3.5mm jack. Some want SD storage. The camera is vital for me, but most of my colleagues don’t really care about the camera.

    How would you sift through all that for a “best” one size fits all phone?





  • If it was that big a deal for you, why would you use a phone OS by that same company?

    SMS is hot garbage:

    1. The first “S” stands for short. If your message is over 160 characters, you are sending multiple messages. The implementation of SMS is a hack on the carrier network in the first place, and joining multiple messages, particularly across carriers is a complication to this hack. Sure, 99.99% of messages are delivered just fine. But if the message doesn’t arrive for some reason, there’s no acknowledgement of this. The recipient just doesn’t get it.
    2. SMS is easy to spoof. If I have even basic carrier access, I can send a message to your dad from your number.
    3. SMS is not secure - at all.
    4. I can initiate a number port on your number, and while that port request will likely fail, it’s possible that I can receive messages that were destined for you in the short term.

    But sure. It works for anyone on any phone.









  • The author has a MacBook and has discovered that the new Apple Silicon is terrible for games. Particularly 32-bit games. It turns out Valve hasn’t re-made these 10-20 year old games to compensate for Apple’s hardware compatibility changes.

    Somehow, that’s Valve’s fault and a sign that they’re going down the drain.


  • It isn’t a monopoly though. Even ignoring the Blizzards, Epics and GOGs of the web, any developer can host their game on their own Web site and market it completely independently of Steam and keep 100% of their takings.

    The monopoly on storefront argument holds water in mobile land where side-loading a game is not possible/easy. In the world of computers though, I don’t think the same standard applies.