McDonald's once again sued after customer burns herself on hot coffee | CNN Business
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McDonald’s is being sued over a hot coffee spill, again.

McDonald’s is being sued over a hot coffee spill, again.

This time, a San Francisco location is being accused of serving a “scalding” cup of coffee with an improperly attached lid, which allegedly resulted in the coffee pouring out on plaintiff Mable Childress’ body and causing “severe burns” after she tried drinking it.

The lawsuit, filed last week, alleged that the elderly woman is suffering from “physical pains, emotional distress and other damages.” The restaurant’s negligence was a “substantial factor” for her injuries, it alleged.

Childress also said in the lawsuit that the restaurant employees “refused” to help her, a point that the McDonald’s denied.

  • Fosheze@lemmy.worldEnglish
    118·
    9 months ago

    And do what? That’s what I’m asking. What was she expecting them to do that they didn’t do? What actual action did she expect them to take that they didn’t take? What is “acting like a human” in this situation?

    You’re implying that these people were being selfish assholes but I can’t think of anything they could have done. Yes this lady is now covered in hot coffee. The employees can’t just magic that coffee off of her, even though I’m sure they wished they could have in that moment. They have napkins available. That’s the only means they had available to remove the coffee short of stripping an old woman in a mcdonalds which would have opened them up to all sorts of other problems. As I said in my origional post, they could have given her napkins and called an ambulance. You can’t just undo a coffee spill and there is very little you can do for large burns in the field.

    • Flying Squid@lemmy.world
      115·
      9 months ago

      How about take her in the back and give her ice from the ice machine until the ambulance arrives?

      • Fosheze@lemmy.worldEnglish
        712·
        9 months ago

        See and now you’ve already screwed up. You never put ice on a burn. Burns damage nerves and by putting ice on it you are very likely to just cause frost bite as well. That’s why I said cold water in my origional comment. Aditionally ice machines are always full of nasty bacterial growth that you’ve now just smeared into a fresh wound.

        Thats why I said first aid was likely outside of their training. Not to mention they are all likely specifically instructed to never allow people “in the back” and would risk being fired for doing so.