I joke that our policy for shoplifters is to offer them a bag.
In reality it’s to offer them a cart as a non accusatory way of saying “I see you”
As for bills I had my boss suggest I take them to the bank. I had to clarify “and I tell them I believe there is a counterfeit in there… Right … Otherwise it’s dangerously close to trying to pass a counterfeit myself… A felony…”
He paused and answered “sure if that makes you more comfortable”
To be clear I understand and agree with a lot of it. Why should I ask my workers to risk their life over some toothpaste? Why should I ask them to risk their life confronting a counterfeiter who is already done commiting felonies.
I also understand it doesn’t help the company. One dead worker will cost the company more than all the product a person could steal. Even with insurance the cost of training even a cashier is nearly $1000. It goes up from there.
It is still frustrating and my employees often take a lot of training to convince them not to care if someone is stealing.
And customers also get frustrated when they tell me someone is stealing and I give them an answer like "that’s unfortunate " and go back to work.
and I give them an answer like "that’s unfortunate "
You might want to also let them know that “we’re insured for this” and that “nobody is going to lose their job over this, so let’s not lose our heads, either.”
Also, it’ll go a long way to acknowledge how unfair it is that an employee doing the same thing is completely different.
Can confirm… store manager.
I joke that our policy for shoplifters is to offer them a bag.
In reality it’s to offer them a cart as a non accusatory way of saying “I see you”
As for bills I had my boss suggest I take them to the bank. I had to clarify “and I tell them I believe there is a counterfeit in there… Right … Otherwise it’s dangerously close to trying to pass a counterfeit myself… A felony…”
He paused and answered “sure if that makes you more comfortable”
To be clear I understand and agree with a lot of it. Why should I ask my workers to risk their life over some toothpaste? Why should I ask them to risk their life confronting a counterfeiter who is already done commiting felonies.
I also understand it doesn’t help the company. One dead worker will cost the company more than all the product a person could steal. Even with insurance the cost of training even a cashier is nearly $1000. It goes up from there.
It is still frustrating and my employees often take a lot of training to convince them not to care if someone is stealing.
And customers also get frustrated when they tell me someone is stealing and I give them an answer like "that’s unfortunate " and go back to work.
You might want to also let them know that “we’re insured for this” and that “nobody is going to lose their job over this, so let’s not lose our heads, either.”
Also, it’ll go a long way to acknowledge how unfair it is that an employee doing the same thing is completely different.